I was getting a lot of lines and weird cuts so I suspected it was time for a good cleaning or there was debris on the track. Took the head off and found one of the black plastic rings broke in half. Is this something I need? Should I just remove the other or can I order a replacement?
You’re gonna want to post pictures of the broken parts and support will be here as soon as they can to help you out.
Yeah, just like that
Thank you! I accidentally hit the button before I was finished. I’m guessing I can’t just take the other off since the side without it isn’t moving down the track when I spin it like the other side. Bad timing on a Friday though.
Yeah, probably not. Safer to wait on support
I had a different idler wheel crack and Support had a replacement to me within a week.
I wouldn’t do anything without support anyway because I’m still under warranty.
When they tell you they’ll ship you a replacement wheel, I’d ask for two. Just planning ahead.
They will likely just send the whole plate as they did when my head fan died so you could get a new head fan too.
Oh no! I’m so sorry to see that the wheel on your carriage plate has broken. This is covered under your warranty and we would like to send you a replacement. The wheel is not available separately, we will be sending you a compete carriage plate.
I’m going to follow up about this in email shortly to request shipping information from you, so I’m going to close this thread.