Jan 22, 10:37 AM PST
Please please help! I am at my wits end!
I have contacted you before about my machine and now think their is something seriously wrong with it!
It is stuck between entering and scanning. The bed image won’t refresh so still has an image on it that was taken out days ago.
At my last resort and at great expense i have called in an engineer who has now placed my router right next to my Glowforge, set it to only transmit on 2.5GHZ. He has tested for any microwave interference and assures me there isn’t any in the area of the glowforge.
I have cleaned and wiped until it is so amazingly spotless…yes all the mirrors, all the lenses, the filter the inside and outside lid.
I have rebooted so many times that i know a complex wifi code off by heart.
I have taken materiel out, left material in, Checked clips, NOTHING NOTHING changes this…4 days of work i have lost so far! This machine is only a month old and is unreliable and an absolute nightmare.
I just expect to turn it on and be able to do a days work NOT be stressed out wondering if tomorrow will be the day it will work.
If this isn’t sorted I will be returning it under warranty.