PLEASE HELP! Laser not firing at all

I was mid project and the laser just stopped working… the tube isn’t glowing anymore, the machine is going through the motions, but isn’t engraving or cutting anything. Please help? I have several orders promised to go out before next week and no working machine! Any ideas??

Check the white cable that attaches to the laser head, make sure it hasn’t come loose.

If you browse this forum, support’s standard response is along the lines of:

(The connection to the head has no bearing on whether the laser tube glows while printing)

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We did , unfortunately that isn’t the issue.

It might be the lid cable…there is a list of things to eliminate, so running these tests will put you ahead of the game:

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I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.