Pls change my shipping address at least one time


#1

Dear Glowforge Team,

pls change finally my shipping address. After asking for a change over one year ago you said you did it. After receiving a falls Golden E-MAIL message based on my wrong location (USA), i asked you again to switch it. Now i got a new message… and now i should contact the support, because the notification says, that my delivery address is not the same as i ordered… yeah thats true. I answered to an e-mail convervation with my shipping address already. But i do not know if you read this mails, because the ticket is old and probably closed. After not hearing from you for several days i try my luck here.

I am used to wait, but now you put the carrot right in front of my nose and dont give it to me… not the best customer support experience i ve so far to be honest.
Best wishes
Josef


#2

I’m sorry for the late response to your email! I’ve followed up and we’re working on it there, so I’m going to close this topic.


#3