Poor customer service

Is there an 800 number I can talk to someone at GF? I’ve had my brand new machine for almost 3 weeks and have yet to make a single successful cut. There was a piece that was broken that they replaced. Now it’s still not cut incorrectly. It takes several days to receive any kind of email reply and I’m still waiting. So frustrating

There are a lot of users on here who may be able to help if you describe the problems you are having in some detail.

There is no phone support.

Standard response to tickets is about one business day. You’ve opened another ticket by posting here.

Give us some details. Until Support gets the duplicates reconciled and closes this ticket, we can at least try to help move your troubleshooting alone.

I’m so sorry for the delay getting back to you.

I’ve already sent you an email to arrange a replacement.