Pre-order credit


#1

How do I check my pre-order credit balance?


#2

Should appear here. https://glowforge.com/account?tab=payment
It may not show up until you get your Golden email though.
As credits accumulate as your delay increases.


#3

thank you very much. What do we do if total is incorrect?


#4

Suggest an email to support.


#5

Also, pretty sure the credit for late delivery had a cut off date. Obviously people who ordered later in 2017 or 2018 wouldn’t be awarded a delay credit.


#6

We (my wife and I) purchased before the announcement and were delayed by a year so I believe we qualify.


#7

Thanks for your help, @bridget.

@mbare.photog I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.


#8