How do I check my pre-order credit balance?
Should appear here. https://glowforge.com/account?tab=payment
It may not show up until you get your Golden email though.
As credits accumulate as your delay increases.
thank you very much. What do we do if total is incorrect?
Suggest an email to support.
Also, pretty sure the credit for late delivery had a cut off date. Obviously people who ordered later in 2017 or 2018 wouldn’t be awarded a delay credit.
We (my wife and I) purchased before the announcement and were delayed by a year so I believe we qualify.
Thanks for your help, @bridget.
@mbare.photog I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.