Precision cutting is not as thin as it use to be?

Community Support
1

I noticed recently that my Precision cutting lines are not as thin as they use to be some of the cuts are now looking a bit wider any ideas?

2

Thank you for reaching out to us about this. We’ll be happy to look into the issue further. May we have a few photos of some of the prints in question, along with an estimate on the time and date they ran?

Also, please include photos of your optical components so we can check for anything unusual. Here are the images which will help our team look into this:

  • Both windows
    • The printer head window, on the left hand side of the printer head
    • The laser window on the inside left of the Glowforge
  • The printer head lens
    • Both sides of the lens, top and bottom
  • The mirror inside the printer head
  • The bottom of the printer head with the lens installed
    704×709 221 KB

Once we have those pictures, we’ll follow up with next steps.

1 Like
3

I found a few tiny spots on the lens and it seems to have made the difference. Thank you

4

Thank you for the update. I’m glad to hear that it worked! I’ll mark this as solved, but if you run into trouble again or have any questions we can assist with, please reach out. We’ll be happy to help!