I’m trying to renew my subscription but the ‘Manage Subscriptions’ page is blank. I’ve cleared the cache, tried 3 different browsers and allowed pop ups.
I cannot get hold of any customer support and need to do some prints tonight.
Can anyone help?
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You mentioned seeing an error message in the subject. Are you able to take any screenshot of the error, or is the entire page loading to a white page?
Trying another browser, disabling extensions or add-ons, and incognito mode were good things to try. Can you also confirm if you’ve tried using a different device like a tablet, laptop, or smartphone? That can rule out device specific causes.
Unfortunately, Community Support is limited with subscription services, so creating a Support ticket (support@glowforge.com or +1-888-8GLOWFORGE) may be needed for deeper review and help.
In the meantime, you should be able to print without an active Glowforge Premium Subscription. Some features may not be available, but if you’re running into any specific roadblocks, feel free to post here. There may be some suggestions and workarounds to help in the meantime.
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