Preparing , no start

Community Support
1

stock in preparing

2

Same. Goes through all the motions, so it’s receiving the commands. Just won’t get past Preparing.

1 Like
3

Having the same issue

4

Call support. They rarely participate here.

I can’t share specifics but here are major cyber attacks focused on cloud providers happening now. Some have made the news, some haven’t. The services Glowforge uses are probably the most robust, but some customers are experiencing the impact.

3 Likes
5

Same. Stuck on “Preparing Your Print”. I hate cloud based devices SO MUCH!

6

Same here. It worked intermittently earlier in the day, and now it won’t work at all…just says ‘preparing’ and does absolutely nothing. I’ve gone through all of the ‘troubleshooting’ steps and have restarted everything including router, etc. Is there a number that we can use to call Glowforge directly to get answers? Submitting a request doesn’t seem helpful when I have orders to fill NOW.

Edited to add: I did find the number finally, but WHY do they only have phone support until 3pm. So frustrating.

1 Like
7

Same here. Figures- working on a rush job :roll_eyes:

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This has been an issue for me since yesterday!!! Very annoying

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Yesterday… (After speaking to my husband who works with healthcare data):

Microsoft is suffering an ongoing DNS outage affecting customers worldwide, preventing them from logging into company networks and accessing Microsoft Azure and Microsoft 365 services.

According to reports on DownDetector and social networks, this incident began impacting Microsoft’s services almost 1 hour ago and is currently causing server and website connection issues for tens of thousands of users.

Some of those affected are having issues accessing the Intune and Azure portals, as well as the Exchange admin center, while others report that Microsoft’s Azure Front Door Content Delivery Network (CDN) service is also down.

Customers affected by this ongoing outage, including healthcare organizations, are also reporting authentication issues that are preventing employees from logging into their company networks and online business platforms.

The incident’s impact is widespread, affecting Microsoft customers worldwide, including the Dutch railway system, which is reportedly experiencing issues with its online travel planning platforms and ticket machines.

“We’re aware that the Provider Portal login is currently unavailable due to a Microsoft outage affecting authentication services,” one affected customer says. “Our team is actively working to restore anything impacted and monitoring progress closely as Microsoft Azure systems recover.”

At the moment, Microsoft is blaming these ongoing service access problems on a DNS issue, and added that impacted customers may experience intermittent request failures or latency while trying to access some Microsoft services.

1 Like
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But everyone go ahead and install windows 11 that’s only further integrating itself into everything you do.

Clearly we know what we’re doing. -Microsoft.