Only my personal perspective.
I agree the final cleaning needs attention. There is never a second chance to make a first impression. The initial shine is beautiful, but that wont last long due to the nature of what a laser does. It is only cosmetic, but the customer’s impression shouldn’t be impacted by an easily corrected issue.
To me, all the name on the account means is my machine was tested and passed. Support can correct that easily. Wouldn’t bother me at all.
I am convinced from my experience with this pre-release over 6 months that the door alignment issue is a direct reflection of the surface it is sitting on. I discovered this by moving the unit from one surface to another and immediately noticed how the lid was affected. The case is not stone rigid.
Dan has confirmed the final fit is accomplished on a micro flat stone slab, who’s function is to present a known benchmark for level.
I agree the packaging could use an upgrade in the quality of tape used to seal the box, and also used to help retain the handles. There are fiberglass reinforced and other tapes that would not fail with the frequency we have seen.
Lastly, it is acknowledged the software is still beta - so the homing routine “grinding” along with a slew of other issues are yet to be addressed.
The company made the command decision to ship the product with the software incomplete to cut our wait (or we would all still be waiting) so thinking of a beta release as defective is premature.
Not annoyed in the slightest, you are welcome to express your concerns and defer receipt of your glowforge, but I and I’m sure many here would not choose to wait until the software was polished in light of the fact the software can be pushed to us when ready. In the mean time, I and others have had a wonderful time getting to know our new lasers. 