Preview Dull

My preview no longer shows up bright. It basically looks super dark even though the interior lights are still on. Here is a picture to show what I am talking about.

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Have you cleaned the camera lens?

Do your interior lights work? If so, check your camera lens.

Next time it happens, try “refresh bed image” - mine does this now and then as well, even though the lights are on as usual, but a refresh always makes a clear image show up.

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The light works and I have cleaned the lense. It just doesn’t show up bright.

Yes they work, lens has been cleaned too.

I tried this, it only slightly improved. Maybe I will do it a couple times!

I’ve experienced this on occasion too. Refreshing worked and I think I got it fixed one time by changing browser. If I can find my old post about it I’ll post it.

Likely going to be lid cable.

I will look into that!

I’m so sorry you hit a snag.

The issues you’re seeing might be caused by a poor connection with the cables on your lid. Please follow the steps below to check the lid connections:

  1. Turn off your unit.

  2. Open the lid.

  3. Using both hands, gently roll the laser arm to the front of the unit.

  4. There are 5 clips pictured below. Check each one to ensure it is closed. The clip should lie flat, and you shouldn’t be able to flip it in any direction.

  1. If any of the clips are open, ensure the cable is inserted straight into the clip and close the clip.

  2. If any of the cables are misaligned in the clip, take a photo of the clip and cable and send it to me so I can take a look before you proceed. Do not try to adjust or reseat the cable.

  3. Close the lid.

  4. Turn your unit back on and wait for it to calibrate.

Let me know how it goes!

It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email