I’m sorry to hear you hit a snag. I extracted the logs from your Glowforge to investigate your report, and it looks like your unit is having trouble maintaining a stable connection to our servers. Connections are occurring multiple times within a ten minute period. This can definitely lead to calibration and printing trouble.
Though network-specific Wi-Fi challenges may occur for a number of different reasons, I have a few suggestions that may help:
- Since Glowforge only uses the 2.4GHz frequency, a connection will be harder to establish and maintain on a crowded 2.4GHz network. Other devices using 2.4GHz, like cordless phones and microwaves, can cause interference and an unstable connection. You can consult your router settings to check the performance and traffic on your 2.4GHz network.
- In your network settings, check the channel you’re using for the 2.4GHz band, as @Tom_A suggests. Trying a different channel may provide a more consistent connectio
If you’re still having trouble, there’s a test you can try that will help us narrow down the problem. If possible, could you please create a Wi-Fi hotspot with a cell phone and use that network to connect your Glowforge to Wi-Fi? This is a good way to rule out signal interference, since you can set your phone right on top of your Glowforge!
You can find instructions online to help you create a Wi-Fi hotspot using a cell phone. Make sure that you set it up to be a 2.4 GHz hotspot, since that is the frequency your Glowforge uses.
Once the Wi-Fi hotspot is broadcasting, you can connect to it by following these steps:
- Turn on your Glowforge.
- Wait 30 seconds. Then hold down the button for ten seconds until it glows teal.
- Navigate to setup.glowforge.com and follow the instructions on-screen. When prompted to connect your Glowforge to Wi-Fi, choose the hotspot you created.
- Once Wi-Fi setup is complete, go to app.glowforge.com and try a few prints.
Let us know how it goes.