I’ve used my glowforge maybe 5 times since I purchased it, I just tried making a print and the laser stopped completely about a third of the way through the job. There are cuts, and then it sort of tapers off and stopped working. The print head will move just fine but the laser itself no longer fires at all.
I would very much like to not have a several thousand dollar paper weight after so few jobs on the device at all.
I see this seems to be a recurring problem but am unable to locate any good solutions.
If the issue is the power supply it is not a user serviceable part from what I understand and they need to be sent away for repair. other things to check would be if you have any cracked wheels on your gantry plate that the laser head sits on as they can break and moved the beam out of the correct location in relation to the head. if thats the case its a really eazy fix. and cleaning and inspecting the optics in the laser path like the 2 windows one on the left of the gantry one on the left side of the laser head the mirror in the head and the focus lens in the head.
Have you tried to print the gift of good measure with proofgrade draftboard as a test? From what I understand that is going to be one of the things asked of you. That and pictures of both sides of the print.