I have a Pro (coming up on three years now). Printing just fine.
Support’s standard response is one business day. Support will only address one owner per ticket, so piling on in someone else’s thread won’t get their attention. Every owner experiencing an issue needs to open their own support ticket.
Dan reported in the latest update they saw 1 million prints in August, that’s over 32,000 prints per day. There are over 26,000 machines out there. If this was a major issue, we’d see more than a handful of reports.
Having this same issue. Just got my machine a month ago. Is this normal protocal for issues like this to not be addressed by customer support? Seems like an issue with software since a lot of people are speaking on it here as well as FB groups that I am in
I’m sorry that you’ve run into trouble also. We try to keep to one topic per post in the Problems and Support section. Can you please either create a new post with this question, or send us an email via support@glowforge.com?
@cmorris1015 - I’m sorry that you’ve run into persistent trouble while printing. I’ve sent you some next steps on the email ticket that you opened, so I’m going to close this thread and we’ll continue to assist you there.