Hey Everyone,
I hope you are having a wonderful day.
I’m trying to print the attached file but when i hit print, it just spins for like 10 minutes and then it says that the print stopped with the reason “unable to complete the print.”
Anyone suggestions?
I would convert this to a bitmap, then engrave.
you have 42,728 points in this vector diagram. it’s probably choking the system when you try to upload it. but you can convert it to a raster/bitmap and it will upload much faster and engrave just as well.
I’m so sorry to hear that you’ve hit this snag!
As @shop pointed out, this may be due to the number of points in the file that are being registered. Could you let us know if converting this file into a bitmap and engraving helps to resolve the trouble?
Let us know how it goes!
we are having the exact same issue with ours and have been for a few days. If you figure something out let us know. Ours has already been converted to a bitmap and we have been making the same design for weeks with no issues until now.
i worked on a bmp but it did the same thing. I also tried a pdf. no luck. I finally gave in and saved as a png. shouldn’t be a big deal since you can scale the original and save it so quality shouldn’t be an issue.
Thank you for the update. Did saving your design as a PNG lead to being able to upload and print it successfully?
Yes, converting it to PNG made so it would print.
Thank you for the update. I’m glad to hear that saving your file as a PNG got you up and printing with your design! I’m going to close this thread.
If you run into trouble again, or have any questions, please post a new topic here on the forum or email us at support@glowforge.com and we’ll be happy to help.