Sure would be nice if the original poster had a chance to respond before a thread was locked. So starting a new thread.
list of things that are still being worked on and that you accepted when you agreed to have your Glowforge sent to you
As soon as devices arrived they became available for resale. I purchased mine from someone else. The information I based my purchase on was what was publicly available to me on the “tech specs” page on the site. I personally made no such agreement and was not informed this by the original purchaser. Did he also agree to pass along any such agreements to future owners?
With a secondary market now happening, the belief that everyone who owns a Glowforge understands the history and has agreed to things is incorrect, so maybe the available information that they would make a purchase on needs to reflect reality. State the actual current cutting area and the desired future cutting area so secondary market purchases can be made on actual facts. Do non Kickstarter people who have purchased a GF through glowforge.com agree to the same thing? If not, does that mean it will be done by June when they were told they would receive it?
As for the immediate closing of the thread because it was believed to be addressed, that kinda hurts and is infuriating. I find a problem that is a big deal to me (an owner who may not have waited two years, but an owner none the less) and threatens the business model of why I bought it. I spend well over an hour documenting the issue, measuring multiple times to be sure of things, etc and wake to find it summarily dismissed because you presumed to have all the facts and think I have agreed to something I did not. Please give people a chance to respond before these presumptions are made. A simple “does that answer your question” and a day for me to respond would have saved a LOT of frustration that I am feeling now being tossed aside.
I’m sure many would say “wah, try waiting two years and see what frustration you feel”. I don’t try to diminish that frustration at all, but it doesn’t make mine any less valid either.
Another 40 mins used in drafting and tweaking this response. Hopefully it won’t be immediately closed as well.