I am having some bad issues with my forge. I cannot get it to get past the centering/scanning phase in the app. I also cannot get the carriage to move on it’s own even after I gently moved it back and forth and side to side when the machine was off with no resistance. I have restarted wifi, the machine, and my application several times with no success. I have cleaned every section of the machine including the camera and lenses. I checked all the clips and they look to be in place with no bends. I am attaching a video of the startup and you can hear the relay switches working but when it comes time when the carriage should move it just stays still. Sometimes there is a very slight jolt, but it never fully moves. Does anybody have any other suggestions for things I can do? I already contacted firstname.lastname@example.org but I know it can be a few days and I really need my machine up and running before then! I am swamped with orders right now and I really don’t want to lose my clients!