A few weeks ago, I contacted support because my lens fell out of my printer head during a job and cracked. Of course, while waiting on my lens to arrive for a week, I opened the printer head and realized the mirror was also damaged. I then had to wait another week.
I’ve been reluctant to try to put my lens or mirror inside the printer carriage- turns out I was right, my lens will not stay inside the printer head whatsoever. There has to be something wrong with the printer head. Frustration is an understatement, as I specified this was the problem in all of my emails with support from the beginning, but was just directed to where I could purchase new parts. So now I’ve bought the new lens and mirror and I’m sitting here with a machine that won’t work for the same reasons and out $150. What is the answer for this?