I’ve been away for a while, so maybe I missed something. But, my files don’t come into the laser view full size. I’ve resized the last two in case it needed to calibrate, but it hasn’t. Christmas is REALLY soon and things are not right.
Here’s the file It should be 2-15/16" wide, but it cuts at about 2.25"
What design program did you create your files in? In Illustrator, there is a setting in the SAVE AS and the EXPORT functions that can cause this. In SAVE AS, your font should be set as OUTLINE, your image links should be set to EMBED, and then in the Advanced options, you need to make sure that RESPONSIVE is deselected.
Since you’re using Illustrator - try copy/paste instead. I’ve never lost any parts or had size issues that way. Use the standard keyboard commands to copy in AI and then paste into the GF dashboard screen (the one with all the designs, not the crumbtray).
I have found that when I set Illustrator to inches before I create a file, instead of any other measurements (like picas, points, or whatever), everything imports fine. Perhaps that’s the same issue with other drawing programs?
In addition to the advice offered here, there’s a method involving your initial file settings that can be used to ensure the scale of your file in Illustrator matches what loads into the Glowforge workspace.
Choose File > New
Set height to 12in. and width to 20in., then press “OK”
Copy and paste everything in the old design to the new design.
Mac: Use Command-A to select all in your old design, then press Command-C to copy. Move to the new file and press Command-V to paste
Windows: Use Control-A to select all in your old design, then press Control-C to copy. Move to the new file and press Control-V to paste
Choose File > Save As, making sure that “Responsive” is unchecked.
Please give this a try, and let me know if you’re still running into trouble!