Hello. I’ve noticed that when I print a project, the printer is printing it 1/2" right of where the artwork appears to be on the app. I kinda need it to line up with the material. Any insight on this? [00 PM] [IMG_4473]

If you’re not printing on Proofgrade material, which has a QR code on it that loads that information, it is extremely critical that you measure the thickness of the material with a pair of calipers, and enter the value in inches in the Unknown Materials slot at the top of the left column. Not doing…

Okay. I cheated and used PG medium basswood since I’m printing on .125" basswood. Kinda odd that the printer would shift right if the depth setting isn’t there or correct. I cheated because I have no clue what the settings for engraving a photo are without choosing the PG setting as a base.

The lid camera uses the correct depth setting to compensate for fish eye effect - has nothing to do with anything other than placement, but it’s absolutely critical to get that number right, or the algorithm for placement is wrong. And you get movement away from where you think it is. Just measure…

As most always, dead on advice from @Jules , I’ll just add that if you don’t alread own some, buy a medeum quality set of digital calipers right now.

Thanks. Well, same result. I used Unknown Material this time and measured .124 with my digital calipers, and the print is still starting offset. Could it be a bad calibration?

Try resetting your machine. (Turn it off, move the head underneath the lid camera, and turn it back on and let it calibrate again.) Then do a placement for a small rectangle to see where it hits - you don’t need to test with a full size engrave - that just wastes material. Get the placement issue…

Here’s the latest test…setup on the app and the finished piece. [IMG_4483]

Yeah, that appears to be a bit off. It can help if you can capture the ruler in the screen cap so they can see how far off it is. They might be able to adjust it remotely. (Or they might not, so it’s a waiting game at this point.) :neutral_face:

Thanks, Jules. Do they listen here or do I need to open a support ticket. BTW, I tried my test on PG and it’s still shifting 1/2" over. :confused:

Prints are starting 1/2" offset

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jbmanning5 January 1, 2018, 7:52am 16