Pro pass though

I have the pro, the first 2 times i used the pass through feature i had no issues, now every time i use it it cuts the first part and then takes picture and then said it was unsuccessful. I have wasted too much material. I have turn the machine off my computer off and even rest the wifi, and it still will only get through the first

Hello @ivy_ritter

I’m very sorry to hear you’ve run into this trouble with your printer, and for the frustrations!

I extracted some data from your printer to look into the issue and it looks like the printer is running into a bit of trouble measuring material and focusing. Often this means the printer is having a hard time talking to the printer head.

Could you visit the below link and try these steps? There are a couple photos it asks for, please share them here as well.

Please let me know if you have any questions

It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email