Pro passthrough will not process a large cut

My machine will not cut a large file. I have a Pro and have been using the passthrough. Over the past few days, it would only process part 1 and then it failed and I had to do manual alignment. Now it is at the point where it just fails before it loads the file. I have reached out yesterday, but nothing but a canned email that said clean the lenses.

I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.