Problem & Support thread closures


A lot of times the closures of threads in P&S for items that have also been reported via email are pretty non-explanatory (along the lines of we’ve replied to your email report kind of thing).

This one was good I thought but since the thread was closed I couldn’t provide the feedback there, that this is a nice way to deal with the situation where there’s an email case opened as well.

@Dan_H’s response let us all know who were trying to help or wondering what the situation was, what the outcome and solution to the problem is. (We don’t know what the cause was but we can see the resolution which is fine.)