Problem with SVG files from AI

Hello community. So I have been running into issues while trying to open SVG files in my GF dashboard. I am using Illustrator to create my graphics and I use the “save as” feature to save as a SVG (I have also tried exporting as a SVG). However, when I try opening the SVG file in my GF dash, I get an error that says that the file cannot be found. The funny thing is that sometime it seems to load just fine, and others it doesn’t work at all. I am sure that the problem is user error. Anyone have any suggestions?

I’m not an AI user, so while we wait for some of them to show up, I think you can actually copy and paste straight from AI into the app. Have you tried that?

You could also check your settings against those in the section covering this in the Support Troubleshooting section.

I’m sorry that you’ve run into trouble when uploading your SVG files to the Glowforge App. Will you please let us know if using the settings outlined in the article which @eflyguy linked to resolves the issue? If the trouble persists, please share a copy of one of your SVGs with us and we’ll be happy to take a look! If you’d prefer to share it privately, you can email it to my attention at

I have figured out the issue and thought I would update everyone encase someone else runs into the same problem sometime. I made sure that all of my settings matched those in the guide that @eflyguy shared, but the issue still persisted. And then it dawned on me. When I work on my designs, I usually have multiple art boards within the same projsect just to help me keep things in order. When I saved my work as a SVG, I selected “Use art boards” and then selected the art board which contained my completed work. And that was the problem. So I selected my completed design, copied it, and then pasted it into a new project file that only had one art board. Then I saved the entire file (the one with one art board) as a SVG…and bingo, worked perfectly.

So if you use multiple art boards to create your designs, make sure to take your completed design and copy/paste it into a new project file that only has one art board. Then save the entire project file as a SVG. Thanks to everyone for your help.

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Hi @consideritjoystore, I’m glad you resolved it! That was some impressive detective work! I’m going to close this thread. If you run into any other trouble, please start a new topic, or email us at We’re happy to help!

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