Problem with the free plaque template

Hello. I am trying to print the free plaque template that came with our glowforge. When I go to it on the website and click ‘open’, it takes me to the app screen, I see the bed of my glowforge, but the lines for the plaque never appear. It worked once, I had to back out to correct some errors I made with other artwork to engrave on it, and now as I go back I cannot load the plaque file. Any other file seems to load OK.



You’ll want to click the “overflow menu” (the 3 little dots) that is up on the toolbar. From there, it will open the instructions and give you an option to reset the design.


Thanks! That did it.


I’m glad you resolved it! Thanks for the help, @jbmanning5. I’m going to close this thread - if you run into any other trouble, go ahead and post a new topic. Happy printing!