Problem with the free plaque template


#1

Hello. I am trying to print the free plaque template that came with our glowforge. When I go to it on the website and click ‘open’, it takes me to the app screen, I see the bed of my glowforge, but the lines for the plaque never appear. It worked once, I had to back out to correct some errors I made with other artwork to engrave on it, and now as I go back I cannot load the plaque file. Any other file seems to load OK.

Thoughts?

Brian


#2

You’ll want to click the “overflow menu” (the 3 little dots) that is up on the toolbar. From there, it will open the instructions and give you an option to reset the design.


#3

Thanks! That did it.

Brian


#4

I’m glad you resolved it! Thanks for the help, @jbmanning5. I’m going to close this thread - if you run into any other trouble, go ahead and post a new topic. Happy printing!


#5