So, I was way excited to receive access to the Snapmarks beta update.
Upon attempting to make my first jig, the laser now cuts almost 3" to the right of the lid camera image, and maybe 1/32" up. Prior to the Snapmark update, the laser cut consistently 3/16" high and about 1/32" to the left.
Also, post-update, when the laser cuts multiple items, it doesn’t always keep the items keep the spacing according to the cut file. Like it doesn’t “remember” where the first cut started. As shown in the prior photo in the upper left cut.
I’ve run thru the troubleshooting checklist. Cut Proofgrade and non-Proofgrade materials. Cleaned all the lenses, re-uploaded the cut files, etc. What else do I need to do to fix this? Can I update the firmware on my Glowforge Pro?
I’m really excited to use the Snapmarks, as soon as I can fix this new problem.
As @shop mentioned, this should go in the other thread, but in the meantime a quick question-- after you engraved the snapmarks, did the head successfully find them (hover directly over each of them in turn) when you then clicked the snapmark button?
I believe you are saying that GF enabled snapmarks on your machine but you did not use them yet. You were trying to print the alignment ruler so that you could use snapmarks on future prints. Prints that were normally fairly close to the camera image but now 3 inches off.
Is this correct? Or did you press the snapmark magnet on this print?
I’m so sorry you’re having trouble. Can you please perform the following test:
Reboot your Glowforge.
We included an extra piece of Proofgrade Draftboard with your materials shipment for troubleshooting. Please print the Gift of Good Measure on Proofgrade Draftboard on the far right side of the bed, as close to the edge as possible.
Let us know how it goes by including a photo of the print in your reply.
Unfortunately, it looks like your unit is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we repair or replace this one. I’ll be in touch via email to sort out the details. I’m so sorry about the bad news.