Problems with Snapmark Update

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you need to post this in the snapmarks thread.

Introducing Snapmark (September 2018)

What is Snapmark? Snapmark is a new, experimental feature. Unlike everything else we’ve released, this was not a part of our core feature set - it’s wasn’t part of our original software commitment to deliver to you. For that reason, we haven’t yet decided how it will be released after the beta period is over. It might be a part of the Pro package only, it might be a premium paid software offering, or it might be something else entirely. In fact, we haven’t even decided if we’ll keep it as a f…

as dan mentioned in the original post there, the regular tech support will not be handling this and all issues should be posted in that thread.