So, just getting the GF setup for the first time and discovered that the instructions under “Sign In and Connect Your Glowforge to Wi-Fi” steps 1-5 are out-of-order and/or misleading. Step 2 in particular with the instruction to go to setup.glowforge.com just sends new users in an endless loop. I lost count of the number of times I scrolled through and accepted the terms and conditions just to get to the same unboxing page. I had to dig through these forums to discover that I needed to go to app.glowforge.com/setup BEFORE connecting to the GF’s wifi connection. I highly recommend that the support/technical writers review that particular section–it is not helpful as currently published.
2 Likes
I’m sorry for the challenging start, @kati, as well as any confusion from the current documentation. Thanks a lot for taking the time to share this feedback. I’ll make sure the team gets it.
If you have any other trouble, please start a new thread. Alternatively, you can email us at support@glowforge.com.