Just want people to know your account information may not be safe.
Today I ordered some material. When I received the confirmation email I noticed my Name, Address, and Phone number was not correct. However the credit card information was. I then checked my profile and sure enough it had been changed. Alerted my CC company, and the first thing they asked was " have you CALLED Glowforge. You all know what the answer to that was!!! So far I am not real impressed with GF… In the first 2 days of owning I have had to major issues. 1. No power cord with my shipment. 2 Account information compromised. Can’t wait to see what tomorrows PITA is.
I want to let you know that we’ve received your emails and we’re looking into this now. Since we’re working on it there, I’m going to close this thread, and we’ll follow up via email as soon as we have more details. Thank you for your patience.