Proofgrade Order Wait Times

Hey everyone! Im a teacher and put in an order for Proofgrade materials in early January with a school purchase order. Ive had the staff here call and email customer service, ive called and left messages and emailed with zero response. The website shows that the product is in stock, and it’s pushing 2 months now since the order was sent.

Anyone have better luck than me?

If it’s in stock I usually get mine within 7-10 days.

Ugh. Wonder why i cant even get through to them, get a reply to my emails, or get the dang order!

You’ve opened another support ticket by posting here, so they should be along soon to get you fixed up. :slight_smile:

Have had nothing but quick delivery. The last 2 orders, I have received in 2 days from ordering.

You should have received an automated response almost immediately. Check your spam.

Oh no! I’m so sorry that you’ve had trouble reaching us— I’ve sent you an email on your order. I’m going to leave this thread open to ensure you’ve received it!

Fell off the table somehow is my guess.
I ordered some on the 19th and it showed up yesterday (surprised me, thought it would be 10 days +/-).
Looks like Staff is on it now, so happy trails.

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Oh, good news! I see your reply, so I’m going to close this thread.