Purple Button and abort (me2)


#1

Hello, after printing some designs and while printing the last one, the GF stopped engraving and the button turned purple, even if the countdown still went on. Can you check remotely what happened please?


#2

You can help support find the operation you refer to by giving the date/time/timezone you are in so they can zero in on it in the machine logs.


#3

June, the 25th, around 3:30pm (Milan ).
Anyway I retried to print the same design and it worked. Now I can unstress :wink:


#4

Thanks :slight_smile:


#5

I’m glad you resolved it! I’m going to close this thread - if the problem reoccurs, go ahead and post a new topic. Thanks for letting us know about this!


#6