Purple light, then nothing. Offline and no button colour at all

Not been able to use my GF for a while. When I turned it on, the light turned purple. I turned it off again and this time it sounded like it was going through the motions but nothing happened. Shows offline on the app and no light on the button.


There shouldn’t be any light on the button until you’ve sent a job over to print.

As for showing offline, here are the steps to get it back online:

If something still doesn’t work after you’ve gotten it on the internet, email support@glowforge.com. The machine’s logs will be the most useful source of information about what happened with the purple light, which Glowforge staff can access once you’re back online so the machine can upload them.

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