Hello @sonalagarwal, Thank you for trying the steps that my colleague Mike provided. Unfortunately is looks like your Glowforge has a problem that we won’t be able to resolve remotely. Typically the next step would be to send your unit in for repair, but we are currently expanding our repair facility and are not able to to offer that option right now.
Instead, I’d like to send you an offer for a replacement unit. Since we’ll need to confirm some personal information as apart of the offer, I’m going to send you a separate email with the full details.
If you don’t receive my email in the next 10 minutes, please check your spam/junk mail folder. Once I know that you’ve received my email, I will close this thread.