Thanks Mike for the quick response,
In Step#2, when we press and hold the button for 20 sec, the teal color doesn’t come (remains white as if no press action took place). Pls advise.
Hello @sonalagarwal, Thank you for trying the steps that my colleague Mike provided. Unfortunately is looks like your Glowforge has a problem that we won’t be able to resolve remotely. Typically the next step would be to send your unit in for repair, but we are currently expanding our repair facility and are not able to to offer that option right now.
Instead, I’d like to send you an offer for a replacement unit. Since we’ll need to confirm some personal information as apart of the offer, I’m going to send you a separate email with the full details.
If you don’t receive my email in the next 10 minutes, please check your spam/junk mail folder. Once I know that you’ve received my email, I will close this thread.
Thank you for letting me know you haven’t received my email. I just reset the email again and added the email address you use for your Glowforge account login to the cc line as well. Hopefully you will receive it at either this address or that one. Please let me know when it is received.
I just received your response on the email ticket. I’m going to go ahead and close this thread now. All further communication will be on the email ticket. Thank you!