Always good to avoid confirmation bias! However, my focus is less on the ratio of healthy:unhealthy machines and more of a focus on software capabilities and current hardware limitations that impact every GlowForge.
For example, I know that the camera is not currently perfectly aligned with the laser, resulting in differences between projected and actual cut lines. From Dan’s update, we know that Glowforge is collecting the diagnostic information that will allow them to make appropriate parallax corrections via software update at some point in the future.
I’ve also see reports that Glowforge users are having to break up a single project into multiple cuts and engraves due to some limitations related to maximum size of a file that can be processed. I don’t fully understand this limitation or the best way to mitigate this limitation. Before I agree to receive my Glowforge, I’ll want to take a closer look at this.
A third example is related to the printable area for Basic/Pro and the pass-through capabilities for Pro models. I understand that we don’t yet have access to the full print area, especially when printing at higher speeds. The ability to print on longer materials via the pass-through slot on Pros also doesn’t work - although it will at some point in the future.
After thinking about the implications of these constraints, I may decide to accept delivery of the Basic I have paid for, I may upgrade from Basic to Pro, or I may decide to cancel my order. This is something that I need to determine in the next couple of weeks based on the information I can gather from users today.