Question about returns

Earlier this week I was told my unit would be recommended for replacement, and that support would be in touch. I haven’t heard anything yet, so I’m hoping to get some more information about this process and figure out when I’ll be able to get back to lasering. Thanks for any insight.

Oh no! We followed up in an email with next steps for a warranty replacement - it looks like it may not have arrived.

Can you check your spam folder and see if our email got sent there? If it did, make sure to mark the message as “not spam” to help the next one arrive safely and we’ll go from there.

If not, we’ll follow up with next steps. Thanks for letting us know!

Oh look at that. * is whitelisted, but you’re sending through zendesk and it got spam-trapped. Never even occurred to me to check spam because of the whitelist. Thanks.

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I’m glad you were able to find the email! We’ll follow up there, so I’m going to close this topic.