Rapidly losing confidence in GlowForge

There are a slew of new forum joiners that have not posted but maybe have read a few posts. Some of them have new Glowforges. I wonder how many. Some tedious searching and connecting some twitter streams and other social media to forum handles reveals quite a few forges delivered that are not reflected at all in forum participation. [Resisting the urge to tag a few and say hello, but sure wish they’d come out and play.]

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I just noticed a subtle change in the text of the banner. Didn’t it previously say that campaign orders would be shipped by the end of October? Now it says they will be shipped in October. I take this to mean that no more devices will be shipped in September. It’s basically another delay, although only by a week (or a few, depend on when in October they start shipping again.).

I think this might be a bit of a stretch! Even if they stopped shipping for Sept… it is just a few days!
You might not want to get the tar and feathers out just yet!

It could also mean that Glowforge feel they have sorted out enough of the kinks to greatly increase manufacture with an eye to meeting their obligations (and bizarre definition of ‘shipping’) by the end of October

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Doxing!

The spreadsheet shows 70 deliveries out of 428 entries, so up to about 1/6 of customers might have machines and neatly a quarter have emails. That would be a couple of thousand but I have only seen 204 mentions in the forums. I think the speadsheet exaggerates deliveries because it includes quite a few that got their machines early. Still there must be around 90% that don’t mention it here.

But we need to see more than 5 deliveries per day on the spreadsheet to complete it by the end of November. That could be about 100 per day in real life but it doesn’t really matter what the multiplier is. They won’t have made the schedule unless all the people who are visible get machines and that requires a big ramp up in production.

People posit theories like they are filling a big bulk order but really at the rate they need to be shipping that would only be a day or two, two weeks would be more than a thousand. That would be a big order!

Or perhaps you’re imagining things.

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I literally said that it was only by a week in the same sentence but you ignored that part and needed to add commentary on the first part. Seriously?

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My experience mirrors this. Its approaching the 4 week mark later this week that I got my shipping email, but no GF shipping yet. It did say 6 weeks to deliver, so I’ll wait till next week to ping them on where it might be if I don’t hear anything.

You could probably post your own Doxed spreadsheet as long as it doesn’t contain names.

Yes but without names the graph has pretty much the same info.

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Do you have a chart that shows the number of emails/day or week?

Well, if there is another delay (missed projection) there is a major difference this time. It won’t be in a six month chunk, and - they are shipping product now.
So I guess I’m in the opposite camp, I have increasing confidence in the company.

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This is my first time posting anything but I have spent the last two years browsing the forum. I finally received the golden email a few weeks back and currently waiting for the shipping notification. Like others I have thought about cancelling and was on the verge when the email finally came. The delays are frustrating but I look forward to when I finally receive my GlowForge.

On another note GlowForge might be late to deliver but they are not the only ones. Even established billion dollar companies have delays on deliveries. I ordered a new washing machine to replace my other defective unit from another billion dollar company and even canceled my trip to Makerfaire NY because it was scheduled to be delivered on September 23rd. Can anyone guess what happened? They called and rescheduled because they where “out of stock” of the “in stock” item I purchased two weeks before. Now I have to wait another two weeks for delivery. Hope the clean clothes last :weary:

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These are the number of emails visible to me on each day.
19/05/17 Fri 6
23/05/17 Tue 5
25/05/17 Thu 1
30/05/17 Tue 6
01/06/17 Thu 4
07/06/17 Wed 2
08/06/17 Thu 3
10/06/17 Sat 1
12/06/17 Mon 5
13/06/17 Tue 3
19/06/17 Mon 2
21/06/17 Wed 2
24/06/17 Sat 1
30/06/17 Fri 1
11/07/17 Tue 1
13/07/17 Thu 1
14/07/17 Fri 1
15/07/17 Sat 1
18/07/17 Tue 1
19/07/17 Wed 1
20/07/17 Thu 1
26/07/17 Wed 1
28/07/17 Fri 7
31/07/17 Mon 2
01/08/17 Tue 5
02/08/17 Wed 1
03/08/17 Thu 1
08/08/17 Tue 2
09/08/17 Wed 2
10/08/17 Thu 4
11/08/17 Fri 3
14/08/17 Mon 8
15/08/17 Tue 2
16/08/17 Wed 5
17/08/17 Thu 4
18/08/17 Fri 4
19/08/17 Sat 1
21/08/17 Mon 8
22/08/17 Tue 7
23/08/17 Wed 2
25/08/17 Fri 1
26/08/17 Sat 1
28/08/17 Mon 4
29/08/17 Tue 4
31/08/17 Thu 5
01/09/17 Fri 5
04/09/17 Mon 2
05/09/17 Tue 2
06/09/17 Wed 1
07/09/17 Thu 1
08/09/17 Fri 7
11/09/17 Mon 2
12/09/17 Tue 1
19/09/17 Tue 2

Summarised by this cumulative graph.

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Welcome!
We are very adaptable, I have washed both my clothes and myself in a gas station bathroom sink. :grimacing:

Too bad that Fiasco cost you your Maker Faire experience!

I didn’t email, post, or update the spreadsheet BUT I got my survey weeks ago and the proofgrade came about a week ago (Sept 18th). I do wish there were more messages/updates from GF, but folks are getting them, and the product is amazing. I would be more upset IF I wasn’t seeing 40 watt laser systems with FEWER features selling for 2x+ what I paid!!! I just have SO many things I want to make, I hope it’s here soon, and I hope your able to get your refund or unit. Show me anything like the GF basic for less than $4000 and that would be one thing, but even the pro is a steal compared to what’s out. The Dremel is a year or more out and based on a $5000 40 watt unit.

Peace.

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Exactly.
The price was the only reason I could participate at all.

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Yes, the price point and features was the deciding factor in going with the glowforge. The proofgrade was delivered about a week after filling out the survey. An interesting part was the origin scan for the proofgrade was on the east cost.

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ditto :grinning:

You know, just thinking outloud, but I wonder if they hit a point in their orders that reflect more corporate, and possibly large, multi-unit orders? Not that we’ll ever know. I know I’ve seen one picture of an institutional purchase with at least 6 machines. I think we have to assume (and yes, I know what assuming does to a person :wink:) that there will be no way of tracking those kinds of orders, or knowing how they are affecting the current schedule.

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I totally agree, thinking of that pic of 6 Glowforges in a single room set up made me wonder how a large order like that would cause it to look like they temporarily slowed when they hadn’t. Truth is, I think something caused a slowdown.

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6 Glowforges to one customer should not cause a two week slowdown. At this point they need to be shipping well over 100 per day to meet the target, so even 100 to one customer would only cause a small blip.

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