I’ve cleaned up my post. Thank you for telling me that my post was not contributing to the dialog hours after it had been flagged.
Sorry, this is a bit off topic, but thought you might want to know (you may already know and being sarcastic, but just in case):
You can set which badge shows up next to your name. You can choose to show Owner or not. Some have decided to turn it off until their Glowforge is actually delivered.
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Or even Regular or not, depending on permissions.
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Is it possible to mark the threads as [resolved] and then leave them open for a specified time (say 14 days) before changing them to closed to allow for related follow up questions and clarifications? @Rita Is that a possible solution?
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I think there’s a bit more nuance there. Even the topic this is in response to: it was closed with a suggested workaround (drawing a box around everything and then ignoring it). Depending on your point of view, that may or may not be a satisfactory resolution.
That may not have actually solved the user’s issue. And there may actually be a bug or performance problem with the Glowforge app that led to the issue in the first place. It’s not clear from the way it was resolved whether it’s a known issue, whether they’re planning to do anything about it, or if the user was holding it wrong. There was also a side discussion spawned on why it processes more quickly if you load the file differently.
So you could interpret this as “a problem resolution”, but I suggest there is another valid point of view where a successful resolution would include an explanation of what went wrong and what is being done to fix it, or at least an acknowledgement by the user that they are no longer able to reproduce the issue.
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I don’t disagree with you at all but it is Glowforge we are talking to, explanations are not their strong point.
I can see why they set up the Problem & Support section like this, i initially could not and felt the same way others are posting in this thread, but this is (AFAIK) for their internal tracking of outstanding issues more than for the discussion aspect of that.
The referred to thread is the only thread (that i know of) with a re-opened topic due to a clearly insufficient answer - but 1 thread out of the many in the section does not a pattern make.
Likewise there are a number of obviously weak answers as you described above, but lets face it, this is Support Staff we are talking about, they are not the engineers… they are going to the engineers saying, “user X reported this”, the engineers are responding “no idea what the problem is” or “not implemented yet” and then that is being passed on.
I have found (for myself) the best way to approach Problems & Support is to ask myself: “Do i want a yes/ no/ maybe” answer? If not then i post in ‘Everything Else’
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I seem to recall a P&S post of mails not being received by the user in question. I felt that one was prematurely closed. It was closed with something to the effect of, “I sent your E-mails to you again you should have them now”
Personally I think the thread should have remained open until a positive acknowledgement that the E-mail was received and read or not since the forum seemed to be the only location of successful 2 way communication. So that’s my take on the close and lock trigger running a little free.
While I have seen posts that have been prematurely closed, I do like the new P&S setup. Perhaps a solution would be something like this:
“Please let us know if this solves your problem. If we don’t hear back from you, this thread will be closed in 24 hours; afterwards, if the problem persists or happens again, please start a new thread.”
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Thank you for the feedback. We’re listening and exploring to find what works best. I’ll leave this one open a while in case there’s more to say. 
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@jae thanks for leaving this open to more feedback.
I’d like to echo @Joe’s suggestion below. To me, it seems like a perfect happy medium - checking in with the OP to ensure that they feel that their issue has been resolved, while setting a clear timeframe for when the thread will be closed (so that it doesn’t ramble on to the land of unicorns and limit switches) .
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Totally agree not to lock unless originator ask for it or a bunch of BS going on. I’m a newbie and several threads I read I wanted to ask questions but they are locked?
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Ask Questions in Everything Else, you will get a lot more feedback and readership there.
Many of the more knowledgeable people regularly post & discuss there but will only answer a specific problem in Support and Problems. Others will not answer in this section at all since it is officially where Glowforge supplies the answer.
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