I am currently unable to use my Glowforge as it is marked as “offline” in the app. It was working perfectly earlier today and my internet connection is fine (I’m using it to write this post).
@dan, could you please prioritize the creation of a Glowforge service health/status dashboard? It’s really frustrating to try and troubleshoot problems of this nature without some indication of whether or not there is a problem with the Glowforge services.
I don’t disagree, but from my point of view development efforts should be prioritized to stabilize known issues, fix known bugs, and get promised features working. Development of a dashboard would be great, but could be mitigated by better communication from the GF team in the interim.
Same issue here. Worked on Wednesday great, Thursday could never get it to calibrate, Friday worked again, Sunday says offline. Nothing has changed on my end. DO YOU HAVE TOO MANY PEOPLE HITTING THE SERVER? I’d pay money for software I could move locally to avoid the online raster. I’m wondering if you are a victim of your own success.
Transparency is important. There are plenty of easy ways to provide this. https://www.statuspage.io/ is quite good, very cheap, and very popular. It’s used by Dropbox, Twilio, New Relic, Reddit, Fastly, Vimeo, … you get the idea. Not only does it make uptime visible (which speeds troubleshooting and earns credibility), it can send out customer alerts, coordinate planned outages (for upgrades, etc.) and feed outages into internal ops tools.