Good day here is my Invoice ID (Invoice ID: 562d558190f90). I put in for a refund 3 days ago and I’ve still heard nothing from your support team. I even contacted support and after no answer filed a dispute with Paypal with still no answer. The truth is after I found out that it does not etch metal without a oxidation material although it showed on the video that it does it directly I had my suspicions about how this product is being represented. In addition since my unit will for sure not deliver until possibly August of 2016 if I’m lucky I decided to wait and see how things progress for Glowforge between now and then. So even if it costs more then I will just pay extra.
With such great success also comes its own pitfalls as someone else mentioned in another thread the amount of units you guys have to deliver is immense and being this early in R&D spells waiting for an undetermined amount of time for early backers. This is another reason that made me change my mind about purchasing a Glowforge now, in addition you also made reference to other CNC machines in another post and I noticed they had similar style campaigns so its clear there is a blueprint to this type of crowdfunding method. I purchased because there was an insurance that I could get a refund, but after waiting three day I’m getting nervous. Please refund my money asap.