I had so much great help the last 2 weeks trying to get my original GF Pro to engrave and score properly. THANK YOU AGAIN! Now I have received a refurnished Pro and it won’t cut through all the designs on Proofgrade material. So, I followed every step in “Cut Didn’t Go Through Material”, but it still didn’t cut everywhere properly. (btw - the machine I received was quite dirty - I wasn’t expecting that!)
Yesterday, I cleaned the machine thoroughly again - rails, lenses, belts, mirror, etc. and inspected it closely. I noticed a 3/16" knick in the right top rail (see photos below). If this isn’t impacting the machine now, I would expect it to at some point. (I’m quite surprised I would be sent a machine with uneven metal on the rail the wheel uses.)
Regardless, after the thorough cleaning, I completed camera recalibration and the alignment test. Both came out well. I then printed the Gift of Good Measure & it was successful too.
I didn’t want to waste another full sheet of proofgrade material, so I used 10x10 uncertified material. I used 6 pins to hold it down on the crumb tray, used the Set Focus feature, set the cuts to the same measurements I used on my previous machine successfully, and completed a print that I’ve done on my old machine. All the cuts went thru except for one item.
I repeated the process with a new 10x10 sheet & new design that was also successful in the past and the same thing happened - not in the same area of the sheet, even though I left the pins in place so this board was pretty much in the same spot as the previous board.
I did it a third time with a new 10x10 and new design that previously worked and it happened again - not in the same spot even though the board was in the same location on the crumb tray. I did it one more time with the same design as the 3rd one, pushed the pins in a little harder and everything cut this time. (of course it worked - I was taking pictures & noting the time so I could submit it to GF support, haha.)
Even though I was successful on the last sheet, something isn’t right with this GF. I really don’t want to waste another piece of proofgrade material unless absolutely necessary. I don’t believe the crumb tray is an issue because it worked fine in my previous machine and hasn’t seen much use.
I’ve sent a request to support but it’s Saturday morning so I won’t hear from them for days.
- Does anyone else have any ideas about what else I can try?
- What do you think about the knick in the rail? (I took the best photos I could)