Removing defective laser from acct

I’d love to find out how to get my defective glowforge removed from my acct so I can add the replacement? I’ve emailed support multiple times with no response ? Extremely frustrated

Support will get you sorted with removing the old machine eventually.
Meanwhile, there shouldn’t be anything stopping you from adding the replacement unless you’re trying to use the exact same name. Are you getting an error?

@berardi01 We’ve removed your old Glowforge and responded to you via email.
I’m going to close this post. Please email us or create a new post if you need anything else.