Unfortunatly, my Glowforge seems to to have big troubles. It is a model from the crowdfunding but I was not a intensive user. So I am a little disapointed. But troubles appened. Glowforge has proposed me an exchange with a refurbished unit for an honest price equal to price of the repair.
My second problem is that I’m not located in USA. So to make this exchange needs an oversea’s shipping USA/France and back plus border’s fees. And that’s expanding extremly the cost of the operation : about a half of my initial investment.
So I have doubts : can I afford this extra cost ? Do I try to fix myself the problem ?
If I have to guess from where comes the problemfrom the noise that it is making, I would say that it is a problem on stepper motors. And it makes me confused to be forced to do so expensive international travels for just a changement ofstepper motors.
But 'm not a specialist so, that’s quite of a bet or a evaluation of risks betwen the 2 solutions that I’m not sure to be enough qualified to judge.
So, are some of you has exeprienced this type of dilemna? Did some of you has tried homemade maintenance or repair ? With success?
Even if Glowforge writes me that “We are upgrading to an expanded repair facility”, impossible to know wat delay expecting to have a possibility in Europe to repair units and to order proofgrade materials. That is a big obstacle to develop Glowforge in Europe.
And even if a lasercut machine at home has become quite essential for me, I don’t know if I can take another time the risk to put another coin in the machine with the same risk of expensive extra costs at every troubleshooting.
I would be obliged to hear some of your advices or experience of self repair or taking back units for maintenance.