I bought my Glowforge last December, and have been completely unable to use it, as each time it takes weeks of back and forth emails, and once it is working, it prints one or two items, and then the next time we try nd use it, we have exactly the same trouble. The camera won’t move, the unit won’t print, and we have to do back and forth email over many days to get it to work again. I have gone through and entire 500 piece box of cleaning wipes, and have printed ony 5 or 6 things in many months. We cannot keep spending weeks of back and forth to print for minutes each time.
If we cannot get this unit to work this last try, the entire matter will be turned over to our state attorney general, as all we have is an expensive doorstop.
Email troubleshooting with a slow response is insufficient to troubleshoot a complex machine, that has never operated successfully. Does anyone have phone number for any technical support? please help!!