So my previous glowforge was damaged on arrival in the UK. I was told that a new replacement will be sent with all duties and tax paid for. I have been contacted by fedex stating that the tax and duties have not been settled by the shipper. Have emailed but no response in over 5 days. Not sure what to do as I am not willing to pay duties and tax for a second time. Also fedex have notified me they will return the parcel to the shipper if its not resolved in the next 5 days.
Can someone kindly check my emails or respond here.