Replacement glowforge pro not turning on

I just recieved my glowforge pro replacement machine and it won’t turn on. Anyone having this happening? My outlets are good, the cord is plugged all the way in. Any information is greatly appreciated as i am waiting a call back from support.
Thank you!

Hello @megancolyer33

I’m sorry for the trouble you are having with your printer not turning on.

Since we are in communication by email, I’m going to close this thread.

If you have any other questions or concerns, don’t hesitate to reach back out!