I received a replacement of my glowforge but didn’t receive my accessory box. So I am missing my hose, hose clamps, crumb tray, and electrical cord. Am I supposed to keep my old glowforge parts or am I missing actually a box?
I did email glowforge but they responded with auto-email saying they won’t be able to get back with me for a few days.
Has anyone else encountered this? I need to send my broken machine back but I’m not sure if I should send it back or if I need to keep those old parts for my new machine.
I did contact FedEx and they said if I was expecting two unattached boxes that I should have been given two tracking numbers, but I was only given one.