Replacement Glowforge won’t connect to my network

I read a few others have experienced this. The one I’m returning connects fine. The new one won’t. I’ve done everything advised on the website. Turned off, on everything. Tried multiple devices . I’ve double checked I have the correct machine selected in the app. This has been a long frustrating process and to be stuck and unable to use this machine too is beyond frustrating. Help!

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Are you stuck on getting the Glowforge to broadcast a wireless network for you to connect to or you are connected to your Glowforge and can’t get it to connect to your network?

I had same problem. Here is my solution from July 24

(( Yesterday for many hours I could not connect my new GF.

I discovered my iPad is on 5 GHz. I have an Apple AirPort Router. Using the AirPort Utility app on the iPad there is not a way to change the iPad for 2.4 GHz.

I got my MacBook Pro out to check my wi-fi. It was also set at 5 GHz.
Did some research to learn how to change it to 2.4 GHz.

I now have two networks one on 2.4 and the other one running on 5.

I then used the MacBook and chose the 2.5 GHz option and went to the GF setup. It only took maybe three seconds and I was rocking and rolling.

Then I went to my iPad to do a print.

Everything is perfect!! Thank you support for being very patient with me. ))


Connected to my Gf and can’t get connected to my network. The other Gf I’m returning connects fine tho.

Hi @dawnlopezftw, I see you also emailed us about this issue and we’re working on it there, so I’m going to close this topic.