Replacement Parts Still Not Shipped

I ordered very important replacement parts on December 31st and as of today January 20th my order is still unfulfilled. I’ve contact Glowforge multiple times to only be told

"I’m so sorry that you haven’t received tracking for your order. That is frustrating. I know it can make it hard to plan when you don’t know when your shipment will arrive.

I’ve reached out to the team to investigate why you didn’t receive your number, and I’ll follow up as soon as I hear more."

It’s almost like an automated response I felt brushed off. I’m unable to use my machine which means my business is on pause. Has anyone had issues with delayed shipments of replacement parts?

I’m sorry you haven’t received your order yet! I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.