Requested downgrade a week ago and have received delivery email for wrong version

Community Support
1

Hello,

I raised a ticket by email last Friday, requesting a downgrade from the Pro to the Basic. Since then I’ve received the delivery email for the Pro. I have not replied to this email.

Please correct this, refund the difference and send an updated delivery email or delivery email date estimate

Email ticket number: #75118

Thanks in advance,

Joshua

2

Refund and correction has been made. :slight_smile:

I’ve sent a follow up email to check you haven’t refunded me for the air filter twice.

If that’s also OK, then please close this thread.

Thanks again,

Joshua

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