Nice of you to point that out. I try to calibrate my suggestions to what I know about the poster, but sometimes I get folks confused. It is so much more helpful when people have an avatar I can remember. Anyone with a green colored initial is the same person in my book. I might look at the letter and then I might then look at the person’s name and think through it before I can come up with context. Not always easy. Sometimes it is as simple as making sure you plug it in.
In my case and the only reason I am jumping in before this topic gets post is that tonight for the first time that I can recall, my Glowforge has been on and no warning lights everything looking normal but my app says “offline”. So I logged out of the app and logged back in. Still offline Then I checked my network client list. No Glowforge appeared. Strange. No reason for it not to connect properly this time given that everything else I booted up was there.
There was no entry in the router logs for the Glowforge even contacting my router at the time I powered the Glowforge on.
So I turned off the Glowforge, waited ten seconds and turned it back on. Observed the client/host handshake in the logs and the Glowforge sitting pretty. Then logged back into the app and there it was, online.
So simple solutions work. If people would post the details of their own troubleshooting up to the point of needing help, we could assume the level of escalation. If someone posts a problem and does not give any indication that they have done the least bit of troubleshooting, then it is only fair to assume that they are acting rationally and haven’t done anything yet because they don’t know even the basics of troubleshooting.
A large information deficit here and it is good to remind people of all the potential for miscommunication and have patience and think the best.